Refund & Return Policy

HELITEX REFUND & RETURN POLICY Effective Date: September 11, 2026 Last Updated: September 11, 2026 This Refund & Return Policy (“Refund Policy”) governs cancellations, returns, refunds, replacements, store credits, and order-related claims involving purchases made through helitex.co (the “Site”). The Site and products are operated and offered by Zebe Holdings, LLC, a South Dakota limited liability company operating under the Helitex brand (“Helitex,” “Zebe Holdings,” “we,” “us,” or “our”). By placing an order through the Site, you acknowledge that you have read and agree to this Refund Policy and the Helitex Terms of Use & Conditions of Sale. Nothing in this Refund Policy limits any rights or remedies that cannot lawfully be excluded or limited. 1. RESEARCH USE ONLY Helitex supplies materials designated for research, laboratory, analytical, educational, or other lawful scientific research purposes only. Products sold by Helitex are not intended for human or veterinary use. Because certain research materials may be sensitive to handling, storage, contamination, temperature, light, moisture, or other conditions, returns are restricted and are not treated in the same manner as ordinary consumer merchandise. 2. ALL SALES ARE GENERALLY FINAL Except as expressly provided in this Refund Policy or required by applicable law, all sales are final. Helitex does not generally accept returns or provide refunds for: change of mind; accidental ordering; ordering the wrong product; ordering the wrong quantity; purchasing the wrong formulation or size; failure to review the product description; failure to review the applicable COA; incompatibility with a purchaser's research protocol; dissatisfaction with research results; failure to achieve a desired experimental outcome; improper storage after delivery; improper handling after delivery; contamination occurring after delivery; deterioration resulting from purchaser handling or storage; inability to use the product for a purchaser's intended application; a change in research plans; a purchaser's failure to obtain necessary permits or approvals; or any use of a product outside its stated research purpose. A purchaser's inability or decision not to conduct the intended research does not create a right to a refund. 3. ORDER CANCELLATIONS Orders may be eligible for cancellation only before fulfillment begins. Because orders may move quickly into processing, packaging, or shipping, cancellation is not guaranteed. To request a cancellation, contact: Email: support@helitex.co The cancellation request should include: order number; purchaser name; email address used for the order; and a clear statement requesting cancellation. Once an order has entered fulfillment or has been shipped, it generally cannot be canceled. If Helitex approves a cancellation before fulfillment, the Company may issue a refund to the original payment method or another permitted form of credit, subject to payment-provider requirements and applicable law. 4. DAMAGED SHIPMENTS If an order arrives visibly damaged, the purchaser should: retain the original shipping packaging; photograph the exterior packaging; photograph the product and any visible damage; retain the shipping label; and contact Helitex as soon as reasonably practicable. Damage claims should generally be submitted within 72 hours of delivery. Claims submitted after that period may be denied where the delay prevents Helitex or its carrier from reasonably investigating the condition of the shipment. Helitex may request additional information or photographs before approving a resolution. Where a damaged shipment is verified, Helitex may, at its discretion and subject to availability: replace the affected product; issue store credit; issue a partial refund; issue a full refund for the affected product; or pursue a carrier claim and resolve the matter after the carrier's determination. The purchaser may be required to cooperate with a carrier or insurance claim where appropriate. 5. INCORRECT OR MISSING PRODUCTS If an order contains an incorrect product, incorrect quantity, or a materially missing item, contact Helitex promptly after delivery. Claims should generally be submitted within 72 hours of delivery. The purchaser should provide: order number; photographs of the shipment as received; photographs of product labels where applicable; and a description of the discrepancy. If Helitex verifies that an error occurred, Helitex may, at its discretion: ship the correct product; ship the missing product; provide store credit; provide a refund for the affected item; or provide another reasonable resolution. Any unauthorized opening, alteration, transfer, use, or modification of the affected material may affect eligibility for replacement or refund. 6. DEFECTIVE OR NONCONFORMING PRODUCTS If a purchaser reasonably believes that a product is materially defective or does not conform to the product specifications expressly provided by Helitex, the purchaser must contact Helitex with the applicable: order number; lot or batch information; product information; supporting documentation; and description of the alleged issue. Helitex may request reasonable information or documentation necessary to investigate the claim. Helitex may, at its discretion: provide a replacement; provide store credit; issue a refund; request additional testing or documentation; or determine that the product conforms to the applicable specifications. A research result that differs from a purchaser's expectation does not, by itself, establish that a product is defective or nonconforming. Helitex does not guarantee that a product will produce any particular experimental or research result. 7. PRODUCT QUALITY CLAIMS Helitex may provide Certificates of Analysis (“COAs”) or other analytical documentation for applicable products or lots. A disagreement with analytical results generated by a purchaser, third-party laboratory, or research facility does not automatically establish a defect. Where appropriate, Helitex may request: the applicable COA; independent test results; lot or batch information; chain-of-custody information; storage information; shipping information; and photographs or other supporting evidence. Helitex reserves the right to evaluate quality claims individually. 8. STORAGE, HANDLING, AND CONTAMINATION Helitex is not responsible for product deterioration, damage, contamination, or changes in condition occurring after delivery due to: improper storage; inappropriate temperature; exposure to light; moisture; contamination; improper handling; improper transportation after receipt; unauthorized transfer; alteration; opening; repackaging; or other purchaser-controlled conditions. Purchasers are responsible for appropriate storage and handling of research materials after delivery. Products that have been opened, altered, transferred, contaminated, or improperly stored may not be eligible for return, replacement, store credit, or refund. 9. RECONSTITUTED, ALTERED, OR MODIFIED MATERIALS Products that have been reconstituted, diluted, mixed, altered, combined with another substance, repackaged, relabeled, or otherwise modified by the purchaser are not eligible for return. Helitex does not accept responsibility for conditions or characteristics created through purchaser modification. Helitex does not provide human or veterinary administration instructions, dosing instructions, injection protocols, or therapeutic guidance. 10. RESEARCH RESULTS AND EXPERIMENTAL OUTCOMES Helitex does not refund or replace products merely because: an experiment failed; an experiment produced unexpected results; a purchaser's research hypothesis was not supported; a research project was discontinued; a researcher obtained a different result than anticipated; or a purchaser believes a material did not perform as expected in a particular protocol. Research outcomes depend on numerous variables outside Helitex's control. 11. SHIPPING DELAYS Shipping dates and delivery estimates are estimates only. Helitex is not responsible for ordinary carrier delays, including delays arising from: weather; carrier volume; holidays; routing; operational interruptions; address issues; customs; governmental action; or circumstances beyond Helitex's reasonable control. A shipping delay does not automatically qualify an order for a refund. Where a shipment is confirmed lost, materially damaged, or otherwise subject to a carrier claim, Helitex may provide an appropriate resolution under this Refund Policy. 12. LOST SHIPMENTS If tracking indicates that an order has been delivered but the purchaser cannot locate it, the purchaser should first verify the shipping address and check with household members, building management, mailrooms, carrier facilities, or other appropriate locations. Helitex may assist with carrier investigations when appropriate. A carrier's confirmation of delivery may be considered evidence of delivery, but Helitex may review individual circumstances at its discretion. Helitex is not automatically required to refund or replace a shipment merely because the purchaser reports that it cannot be located after a carrier records delivery. 13. INCORRECT SHIPPING ADDRESS The purchaser is responsible for entering a complete and accurate shipping address. Helitex is not responsible for delays, losses, returns, or additional shipping charges resulting from: incorrect addresses; incomplete addresses; missing apartment or suite numbers; incorrect ZIP codes; unauthorized address changes; or other purchaser-provided shipping errors. If a package is returned to Helitex because of an incorrect or incomplete address, Helitex may: offer reshipment after payment of additional shipping charges; issue store credit less applicable shipping or carrier costs; issue a refund less applicable shipping, handling, or return costs; or decline reshipment or refund where circumstances warrant. 14. RETURN AUTHORIZATION No product should be returned to Helitex without prior written authorization. Unauthorized returns may be: refused; returned to sender; held pending instructions; or treated as ineligible for refund. A return authorization does not guarantee a refund. All returned materials are subject to inspection and verification before Helitex determines the appropriate resolution. 15. RETURN CONDITION REQUIREMENTS Where Helitex expressly authorizes a return, the returned product must generally be: unused; unopened; unaltered; in its original packaging; accompanied by the applicable order information; and returned within the timeframe specified by Helitex. Products that have been opened, used, reconstituted, modified, repackaged, contaminated, or otherwise altered are generally not eligible for return. Helitex reserves the right to reject any return that does not comply with the applicable return authorization. 16. SHIPPING COSTS ON APPROVED RETURNS Unless required by applicable law or expressly stated otherwise by Helitex: original shipping charges are non-refundable; return shipping costs are the purchaser's responsibility; and additional shipping costs may apply to approved replacement shipments resulting from purchaser error. Where Helitex determines that an error by Helitex caused the issue, Helitex may cover reasonable replacement shipping costs. 17. REFUND METHOD When Helitex determines that a refund is appropriate, the refund may be issued to the original payment method used for the transaction, subject to the requirements and capabilities of the applicable payment processor. Depending on the circumstances, Helitex may instead offer: replacement product; store credit; account credit; or another mutually acceptable resolution. Helitex is not obligated to provide a cash refund when replacement or store credit is an appropriate resolution, except where applicable law requires otherwise. 18. REFUND PROCESSING TIME Approved refunds are generally initiated after Helitex completes its review and determines that a refund is warranted. Once initiated, the time required for funds to appear in the purchaser's account depends on the purchaser's: bank; card issuer; payment provider; or other financial institution. Helitex does not control processing times imposed by third-party financial institutions. 19. STORE CREDIT Where store credit is issued: it has no cash value unless otherwise required by law; it is not transferable unless Helitex expressly permits transfer; it may not be exchanged for cash; it may be subject to account or order restrictions; it may not be combined with certain promotions; and applicable terms provided with the credit govern its use. Unless a specific expiration date is legally permitted and expressly stated, Helitex intends store credit to remain available for future eligible purchases. 20. PROMOTIONAL CODES, DISCOUNTS, AND REWARDS Refunds associated with discounted or promotional orders may be calculated based on the actual amount paid rather than the product's undiscounted price. Unless required by law: promotional codes are not refundable for cash; discount amounts are not separately refundable; free products included with an order may be subject to return requirements associated with the underlying transaction; and promotional eligibility may be voided when an order is canceled, returned, refunded, or otherwise reversed. Any future loyalty or rewards program will be governed by its applicable terms. 21. PAYMENT DISPUTES AND CHARGEBACKS Purchasers are encouraged to contact Helitex before initiating a chargeback or payment dispute where the issue concerns an order, shipment, cancellation, refund, or product-related claim. Helitex will review legitimate transaction disputes in good faith. Where a purchaser initiates a chargeback while an order dispute is being actively resolved, Helitex may suspend additional refunds, credits, replacements, or account activity until the payment dispute is resolved. Fraudulent or abusive chargebacks may result in: account suspension; order cancellation; refusal of future orders; loss of promotional or loyalty benefits; submission of transaction records to payment providers; submission of information to appropriate authorities where warranted; and other remedies permitted by law. Nothing in this section is intended to limit a purchaser's lawful rights under applicable payment-network or consumer-protection rules. 22. FRAUDULENT OR ABUSIVE CLAIMS Helitex reserves the right to investigate claims that appear fraudulent, misleading, abusive, or inconsistent with available evidence. Examples may include: repeated unsupported damage claims; fabricated shipping evidence; false statements concerning order receipt; fraudulent chargebacks; manipulation of return procedures; unauthorized payment use; or attempts to obtain duplicate refunds or replacements. Where appropriate, Helitex may suspend or terminate the associated customer account or refuse future transactions. 23. INTERNATIONAL ORDERS International orders may be subject to additional restrictions, customs requirements, taxes, duties, import regulations, and carrier limitations. Helitex does not guarantee customs clearance or acceptance in a foreign jurisdiction. Refunds arising from customs seizure, import restrictions, prohibited items, unpaid duties, or purchaser failure to comply with local requirements are not guaranteed. Where Helitex receives a shipment returned by a carrier or customs authority, any potential refund or reshipment will be evaluated individually. 24. LEGAL AND REGULATORY CANCELLATIONS Helitex may cancel, refuse, or stop fulfillment of an order when reasonably necessary due to: legal restrictions; regulatory concerns; payment-provider requirements; fraud concerns; sanctions; export restrictions; shipping restrictions; purchaser eligibility issues; age or researcher-verification concerns; product availability; compliance requirements; or other circumstances creating unreasonable legal or operational risk. Where an order is canceled for reasons attributable to Helitex's compliance process and payment has already been received, Helitex may issue an appropriate refund to the original payment method or another permitted form of credit. 25. NO REFUNDS BASED ON HUMAN OR VETERINARY USE Helitex products are not sold for human or veterinary use. Helitex does not accept responsibility for losses, injuries, expenses, or other consequences associated with unauthorized human or veterinary use. A purchaser's decision to use a product outside its stated research purpose does not create a right to a refund, replacement, or reimbursement. Nothing in this provision limits any liability or obligation that cannot legally be limited or excluded. 26. LIMITATION OF REFUND OBLIGATIONS Except where otherwise required by applicable law, Helitex's obligation concerning an eligible refund, replacement, or return is limited to the specific transaction and product giving rise to the claim. Approval of one refund, return, replacement, or credit does not create an entitlement to the same remedy in future transactions. 27. EXCEPTIONS REQUIRED BY LAW Nothing in this Refund Policy is intended to eliminate or restrict any mandatory rights or remedies provided by applicable federal, state, or local law. Where applicable law provides a greater refund, return, cancellation, warranty, or other consumer protection than this policy, the legally required protection will apply. 28. POLICY CHANGES Helitex may modify this Refund & Return Policy from time to time. Changes become effective when posted to the Site unless a different effective date is stated. The version of the policy in effect at the time of an order will generally govern that order, subject to applicable law. 29. CONTACT US For refund, return, cancellation, replacement, or order-related questions: Zebe Holdings, LLC Brand: Helitex Email: support@helitex.co Website: helitex.co When contacting Helitex regarding an order, please include the order number and a concise description of the issue. 30. PURCHASER ACKNOWLEDGMENT By placing an order, the purchaser acknowledges that: ☐ Products are sold for lawful research purposes only. ☐ Products are not intended for human or veterinary use. ☐ The purchaser has reviewed the product information before ordering. ☐ The purchaser understands that ordinary returns are generally not accepted. ☐ The purchaser understands that research outcomes do not create a refund right. ☐ The purchaser understands that damaged, incorrect, or defective shipment claims may require photographs and other supporting documentation. ☐ The purchaser understands that refunds, replacements, and store credits are subject to this policy and applicable law. ☐ The purchaser understands that orders may not be canceled after fulfillment or shipment has begun. ☐ The purchaser has read and agrees to this Refund & Return Policy. © 2026 Zebe Holdings, LLC. All Rights Reserved.